Support

After Sales Support

At Waverunner bait boats we pride ourselves on giving the best possible after sales service to all our bait boat users. We are fully aware that time spent on the bank without the use of your boat is a massive inconvenience in your precious leisure time. With this in mind we do our very best to ensure that any problems are dealt with as quickly and as efficiently as possible.

What happens if I have a fault with my boat under warranty?

In the unlikely event of finding a fault with one of our boats under warranty you can contact us and arrange to for us to collect your boat from your doorstep and sent to us using our 24hr courier free of charge Monday to Friday. Our service department will resolve your problem then return it again using our 24hr courier. Any repairs on your bait boat under our warranty terms would be collected fixed and re sent to your address usually within 7 days excluding transportation time and taking in to account weekends and in the unlikely event of spares stock issues. The warranty covers any defects arising from the drive unit and the electronic parts of the boat, faulty material or workmanship.Collections made within mainland England.

What happens if I have a fault with my boat out of warranty?

Boats no longer under warranty that need a service or repair can be sent back by yourself or also be treated to the same service with collection and return postage arranged to a address of your choice Monday to Friday for the total cost of £30.00. Once we receive your boat back we would assess the cost of the repair needed, contact you with a price for any repairs then carryout repairs if quote is acceptable. Any repairs carried out are generally done within 7 days taking into account delivery times and stock availability of spares. It is not unusual for boats to be collected repaired and received back within 7 days depending on the fix. The warranty covers any defects arising from the drive unit and the electronic parts of the boat, faulty material or workmanship. Postage rates may vary depending on location, Scottish highlands etc.....

Exclusive Waverunner 2 year warranty

We are pleased to offer an exclusive 2 year warranty on our twin hopper Waverunner bait boat unlike all other bait boat manufactures who only give a 1 year standard warranty. Excluding batteries. Our exclusive 2 year warranty includes in the first year, full repair of your boat under our warranty conditions plus free collection and return postage within mainland England only. In the unlikely event of finding a fault in the second year of the warranty there would be a £30.00 carriage charge for any repairs carried under our warranty conditions each time the boat returns within the second year. The warranty covers any defects arising from the drive unit and the electronic parts of the boat, faulty material or workmanship.Carriage rates may vary depending on location, Scottish highlands etc... 2 year warranty excludes Atom and Shuttle bait boats, both carry standard 12 months warranty.

Waverunner baitboat general service

If you would like your Waverunner bait boat to be serviced we can offer you the following:

• Collection and return postage from your doorstep worth £30.00
• External shell inspection
• Boat strip down
• Internal inspection
• 1 standard boat repair
• Re build and seal
• Boat valet
• All parts replaced carry a full 1 year warrant

If there are any additional repairs that we advise to be carried out, a price would be quoted and on approval carried out.

Service price only £80.00

Or Call 01942 258532